# Service degradation in us-east-1 region

- Provider: [Qdrant Cloud](https://down.guide/providers/qdrant)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2025-10-20 08:22 UTC
- us, us-east-1
- id: DWN-66a8585f76
- Official page: https://status.qdrant.io/incident/746948

## Root cause
> This issue stemmed from an AWS outage today (20 Oct 2025), which temporarily prevented our marketplace billing provider from retrieving subscription information.

[Postmortem](https://status.qdrant.io/incident/746948)

## Updates from Qdrant Cloud
### 2025-10-20 08:22 UTC: resolved
This morning, you may have received a notification explaining that your AWS Marketplace subscription to Qdrant Cloud was cancelled and a new payment method is required. We sincerely apologize for any confusion this may have caused.
This issue stemmed from an AWS outage today (20 Oct 2025), which temporarily prevented our marketplace billing provider from retrieving subscription information.
We are pleased to inform you that the issue has been fully resolved on our end, and no action is required.
Please be assured that all your Qdrant Cloud clusters remain, and have always been, fully available and functional.

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