# Fin not answering in the USA region

- Provider: [Intercom](https://down.guide/providers/intercom)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 23m
- started 2026-08-26 14:26 UTC
- us
- Intercom states the impact was 2026-08-26 14:15 to 14:41 UTC (26m)
- id: DWN-6715d01446
- Official page: https://www.finstatus.com/incidents/01M0Z7E7TYHZ6AHM14M297WNQA

## Updates from Intercom
### 2026-08-26 14:26 UTC: investigating
We're investigating Fin not answering conversations in the USA hosting region.

### 2026-08-26 14:39 UTC: identified
We're seeing partial recovery for Fin answering questions.

### 2026-08-26 14:49 UTC: resolved
Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption.
There are more details available in the attached root cause analysis document.

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