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ServiceNow Cloud Observability

Incident

Arrow Ingestion Traffic Degrading

Operational Lasted 1h 4m · started · ServiceNow Cloud Observability's page

DWN-6a4e2032f9

Level
confirmed
Worst impact
Operational
Components
US - Trace Assembly
Regions
us

What to do

  • Check whether you use ServiceNow Cloud Observability US - Trace Assembly in us. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 4m it lasted.

    Anything that failed between 2024-09-26 17:32 UTC and 2024-09-26 18:36 UTC may need a replay.
  • Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ServiceNow Cloud Observability 2

  1. monitoring

    Arrow ingestion is degraded due to a traffic spike and an overflow from ingestion. We have identified the issue and have scaled our ingestion, nodes, number of connections, and are monitoring the span ingestion for arrow.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-6a4e2032f9

Is ServiceNow Cloud Observability still down?

No, this incident was resolved 2024-09-26 18:36 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/providers/lightstep.

How long did it last?

1h 4m, from 2024-09-26 17:32 UTC to 2024-09-26 18:36 UTC, by the times ServiceNow Cloud Observability posted.

What was affected?

ServiceNow Cloud Observability named US - Trace Assembly in us.

What caused it?

ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.

Where does this come from?

ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.