# B2B outbound email delivery issue

- Provider: [BigCommerce](https://down.guide/providers/bigcommerce)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 25m
- started 2026-05-27 23:52 UTC
- B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal
- id: DWN-6b293ed975
- Official page: https://stspg.io/c3q00n1f7x4p

## Updates from BigCommerce
### 2026-05-27 23:52 UTC: investigating
We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.

### 2026-05-28 00:06 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-28 01:17 UTC: resolved
This issue has been resolved.

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