# Database Connection Issues

- Provider: [Twingate](https://down.guide/providers/twingate)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2024-06-26 22:01 UTC
- Public API, Admin Console, Connector Heartbeat
- Twingate states the impact was 2024-06-26 20:16 to 20:24 UTC (8m)
- id: DWN-6b4258344f
- Official page: https://stspg.io/p7684pndtx2w

## Updates from Twingate
### 2024-06-26 22:01 UTC: resolved
On June 26, 2024, between 8:16 pm UTC and 8:28 pm UTC, Twingate experienced several database connectivity alerts due to a failed rollout of one of its components. The rollout was promptly reversed, and our existing reliability measures prevented any major disruption to customer traffic.

### 2024-06-29 08:28 UTC: postmortem
Components impacted
Management: Public API
Management: Admin Console
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Summary
On June 26, 2024 between 20:16 and 20:24 UTC, Twingate’s SQL proxies restarted, causing a brief failure to a small percentage of calls made to our Public API \\(Terraform, Pulumi, k8s Operator, etc.\\) and to the Admin console. There was no impact to Clients or Connectors. A change to our SQL proxy deployments that was targeting staging and development environments was pushed to production due to a misconfiguration, causing our SQL proxy instances to restart.
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Root cause
Due to a misconfiguration, a change to our SQL proxy deployments intended for staging and development environments was pushed to production, causing them to restart.
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Corrective actions
Short Term: 
\* Ensure that SQL proxy deployments are only pushed in a controlled manner by resuming the GitOps workflow manually.
\* Fix the misconfiguration in our GitOps deployment mechanism for our SQL proxy deployments and set the Helm chart version to a static value so that all upgrades are done in a controlled manner.
\* Enhance our SQL proxy Helm chart to reduce the impact to services during updates and upgrades.

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