# App not operational

- Provider: [HeyGen](https://down.guide/providers/heygen)
- Confidence: Confirmed
- Impact: Major outage
- lasted 59m
- started 2026-04-14 18:13 UTC
- id: DWN-6b755c5245
- Official page: https://status.heygen.com/incidents/01KP6K682JSAFA2WBE75082ZJ9

## Updates from HeyGen
### 2026-04-14 18:13 UTC: investigating
We have identified an issue that cause the HeyGen platform to be not operational

### 2026-04-14 19:01 UTC: monitoring
App should be operational now

### 2026-04-14 19:12 UTC: resolved
The platform is fully operational now.

From the builder: does your app depend on HeyGen? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heygen) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention HeyGen.

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