# Delays in customer support responses

- Provider: [OpenAI](https://down.guide/providers/openai)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 55m
- started 2026-09-10 19:53 UTC
- id: DWN-6b9a049eae
- Official page: https://status.openai.com/incidents/01M26E3PPAYJMMRHX2MZJCTHMF

## Updates from OpenAI
### 2026-09-10 19:53 UTC: investigating
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

### 2026-09-10 20:45 UTC: investigating
We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

### 2026-09-10 20:54 UTC: identified
We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

### 2026-09-10 21:20 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-09-10 21:48 UTC: resolved
All impacted services have now fully recovered.

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