# Gateway API (Lookup API) Failure Increase on Verizon in United States

- Provider: [Twilio](https://down.guide/providers/twilio)
- Confidence: Confirmed
- Impact: Degraded
- lasted 10h 23m
- started 2026-11-10 05:42 UTC
- Lookup SIM Swap, Legacy Identity MatchAndAttributes
- us
- id: DWN-6bba729a5c
- Official page: https://stspg.io/02x5qm98myrf

## Summary
Twilio says customers may be seeing failure responses for Lookup API transactions on Verizon in the United States. The provider's team is investigating, and the incident status is currently "investigating," with the next update promised in 2 hours.

_Written by anthropic/claude-haiku-5.5 from Twilio's own updates._

## Updates from Twilio
### 2026-11-10 05:42 UTC: investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-10 06:43 UTC: investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-10 08:47 UTC: investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-10 12:49 UTC: investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-11-10 14:04 UTC: monitoring
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-10 16:06 UTC: resolved
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

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