# Support Helpdesk Availability Issues - Provider: [Replicate](https://down.guide/providers/replicate) - Confidence: Confirmed - Impact: Degraded - lasted 6h 39m - started 2026-10-23 03:03 UTC - Support Site - id: DWN-6be8766083 - Official page: https://www.cloudflarestatus.com/incidents/8m9a1fjjwxp5 ## Updates from Replicate ### 2026-10-23 03:03 UTC: investigating Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. ### 2026-10-23 03:37 UTC: identified Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com). ### 2026-10-23 04:43 UTC: identified We are continuing to work on a fix for the issue. ### 2026-10-23 05:56 UTC: identified We are continuing to work on a fix for the issue. ### 2026-10-23 06:37 UTC: monitoring A fix has been implemented and we are monitoring the results. ### 2026-10-23 09:42 UTC: resolved This incident has been resolved. From the builder: does your app depend on Replicate? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=replicate) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Replicate. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-6be8766083), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.