# Data collection paused for some customers

- Provider: [Hotjar](https://down.guide/providers/hotjar)
- Confidence: Confirmed
- Impact: Operational
- lasted 3h 41m
- started 2026-09-04 14:23 UTC
- id: DWN-6d54aeb9f2
- Official page: https://stspg.io/l3q23p5wr415

## Updates from Hotjar
### 2026-09-04 14:23 UTC: identified
Some accounts may experience a temporary pause in Hotjar Session Recordings and see tag verification warnings. The issue has been identified and a fix is being implemented.

### 2026-09-04 15:42 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-04 18:03 UTC: resolved
This incident has been resolved, and data is collecting as normal.

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