# Delivery Issue Brazil - SurfTelecom

- Provider: [Sinch](https://down.guide/providers/sinch)
- Confidence: Confirmed
- Impact: Degraded
- lasted 12h 5m
- started 2026-10-23 04:16 UTC
- SMS - LATAM
- latam
- id: DWN-6e26fde133
- Official page: https://stspg.io/0nx47q6wygfq

## Updates from Sinch
### 2026-10-23 04:16 UTC: investigating
We are currently observing delivery issues in Brazil - SurfTelecom.
Incident Start Time: 2026-10-23 01:24 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-10-23 06:02 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-23 09:01 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-23 14:15 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-23 16:21 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-10-23 01:24 UTC
Incident End Time: 2026-10-23 13:36 UTC

From the builder: does your app depend on Sinch? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=sinch) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Sinch.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-6e26fde133), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.