# 2025-August-19 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2025-08-19 19:15 UTC
- us, us-west-1
- Sauce Labs states the impact was 2025-08-19 16:15 to 16:55 UTC (40m)
- id: DWN-6e37ab10d5
- Official page: https://stspg.io/mjc9cv8h5hly

## Updates from Sauce Labs
### 2025-08-19 19:00 UTC: resolved
Between 16:15 -16:55 UTC, automated Android Real Device tests were intermittently failing to start in our US West Data Center. We took remedial action and the problem was resolved. All services are fully operational.

### 2025-09-10 14:45 UTC: postmortem
Dates:
Friday August 19th 2025, 16:20 UTC - 16:55 UTC.
What happened:
During the times stated, automated Android real device tests were failing to start intermittently in the US-West-1 datacenter.
Why it happened:
A defect was introduced by a deployment which impacted Appium tests.
How we fixed it:
The deployment was rolled back.
What we are doing to prevent it from happening again:
We have improved our internal test cases to detect the conditions in which the defect occurred.

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