# Sync delays for customers using SSH tunnels in AWS eu-west-1

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2025-05-01 23:48 UTC
- eu, eu-west-1
- id: DWN-6ef38e172b
- Official page: https://stspg.io/s2wxchqyvm7n

## Updates from Hightouch
### 2025-05-01 21:55 UTC: resolved
Starting at 21:55 UTC, a small number of customers using SSH tunnels in the AWS eu-west-1 region experienced a delay in the execution of their sync runs. A temporary issue with our SSH tunneling infrastructure caused some syncs to remain in a queued state longer than usual. The issue has been resolved, and the affected syncs have since completed. No action is required.

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