# Reported issues with OEC functionality

- Provider: [Opsgenie](https://down.guide/providers/opsgenie)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 59m
- started 2024-09-24 19:55 UTC
- Outgoing Integration Flow, Outgoing Integration Flow
- id: DWN-704682ce63
- Official page: https://stspg.io/ttc13mtq0cnp

## Updates from Opsgenie
### 2024-09-24 19:55 UTC: investigating
We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.

### 2024-09-24 19:56 UTC: investigating
We are continuing to investigate this issue.

### 2024-09-24 20:22 UTC: identified
We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.

### 2024-09-24 20:49 UTC: monitoring
We reverted the faulty routing configuration change and started getting traffic on OEC endpoints

### 2024-09-24 20:54 UTC: resolved
We've verified that OEC endpoints are back online.

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