# Elevated error rates observed on Ray3 and Ray2

- Provider: [Luma AI](https://down.guide/providers/luma)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 13h
- started 2026-04-04 07:00 UTC
- id: DWN-7094469bf2
- Official page: https://status.lumalabs.ai/incident/864746

## Updates from Luma AI
### 2026-04-04 07:00 UTC: update
we are experiencing elevated error rates on Ray3 and Ray2 due to intermittent network issues with an upstream provider. we are actively investigating.

### 2026-04-04 20:00 UTC: resolved
The issue has been resolved. service is back to normal.

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