# Billing Dashboard and Plans Outage

- Provider: [Cloudinary](https://down.guide/providers/cloudinary)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 53m
- started 2025-12-21 10:50 UTC
- Billing
- Cloudinary states the impact was 2025-12-21 09:20 to 10:20 UTC (1h)
- id: DWN-717e195783
- Official page: https://stspg.io/2spz6khb4ldx

## Updates from Cloudinary
### 2025-12-21 10:50 UTC: monitoring
At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas:
 - Billing dashboard (whole billing submenu)
 - Plan Upgrade / Downgrade
 - Signing up for a paid plan
Issues were acknowledged quickly, and the system has returned to normal.
Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.

### 2025-12-21 14:43 UTC: resolved
This incident has been resolved.

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