# Lightstep experience major issues with web UI, query and ingest. - Provider: [ServiceNow Cloud Observability](https://down.guide/providers/lightstep) - Confidence: Confirmed - Impact: Major outage - lasted 9h 28m - started 2023-07-11 03:21 UTC - US - Trace Assembly, PagerDuty Events API, US - Service Directory +12 - us - id: DWN-7272f74e4f - Official page: https://stspg.io/llvym274ytj6 ## Updates from ServiceNow Cloud Observability ### 2023-07-11 01:20 UTC: investigating We are currently investigating this issue. ### 2023-07-11 01:46 UTC: investigating We are continuing to investigate this issue. ### 2023-07-11 02:09 UTC: investigating We are continuing to investigate this issue. ### 2023-07-11 02:10 UTC: investigating Ingest of all data is currently recovering. The web UI is back up. Queries should be working. ### 2023-07-11 03:21 UTC: investigating Most services should be operating normal. There may still be issues with alerting. We continue to investigate. ### 2023-07-11 04:31 UTC: investigating We are continuing to investigate this issue. There has been a regression. ### 2023-07-11 05:12 UTC: monitoring A fix has been implemented and we are monitoring the results. ### 2023-07-11 12:48 UTC: resolved This incident has been resolved. From the builder: does your app depend on ServiceNow Cloud Observability? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=lightstep) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention ServiceNow Cloud Observability. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-7272f74e4f), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.