# Customer Dashboard - Conversation API - Analytics Degradation - Provider: [Sinch](https://down.guide/providers/sinch) - Confidence: Confirmed - Impact: Degraded - lasted 27d 19h - started 2026-06-10 12:56 UTC - Analytics - id: DWN-7280f20a0a - Official page: https://stspg.io/z9b6q7rqzh59 ## Updates from Sinch ### 2026-06-10 12:56 UTC: investigating We are currently facing a service degradation on dashboard analytics for a subset of Conversation API traffic sent. Impact: Customers may notice an inaccurate status for a subset of Conversation API messages For any inquiries, please contact support@sinch.com. ### 2026-06-10 14:09 UTC: investigating We are continuing to investigate this issue. ### 2026-06-10 18:18 UTC: investigating We are continuing to investigate this issue. ### 2026-06-11 05:15 UTC: investigating We are continuing to investigate this issue. ### 2026-06-11 14:15 UTC: investigating We are continuing to investigate this issue. ### 2026-06-12 15:35 UTC: investigating We are continuing to investigate this issue. ### 2026-06-13 16:15 UTC: investigating We are continuing to investigate this issue. ### 2026-06-14 16:20 UTC: investigating We are continuing to investigate this issue. ### 2026-06-15 17:14 UTC: investigating We are continuing to investigate this issue. ### 2026-06-16 18:13 UTC: investigating We are continuing to investigate this issue. ### 2026-06-17 19:05 UTC: investigating We are continuing to investigate this issue. ### 2026-06-18 22:19 UTC: investigating We are continuing to investigate this issue. ### 2026-06-19 23:41 UTC: investigating We are continuing to investigate this issue. ### 2026-06-21 04:09 UTC: investigating We are continuing to investigate this issue. ### 2026-06-22 05:11 UTC: investigating We are continuing to investigate this issue. ### 2026-06-23 05:59 UTC: investigating We are continuing to investigate this issue. ### 2026-06-24 06:10 UTC: investigating We are continuing to investigate this issue. ### 2026-06-25 08:44 UTC: investigating We are continuing to investigate this issue. ### 2026-06-26 09:59 UTC: investigating We are continuing to investigate this issue. ### 2026-06-27 10:09 UTC: investigating We are continuing to investigate this issue. ### 2026-06-28 13:32 UTC: investigating We are continuing to investigate this issue. ### 2026-06-29 13:43 UTC: investigating We are continuing to investigate this issue. ### 2026-06-30 07:43 UTC: identified The issue has been identified and a fix is being implemented. ### 2026-07-01 12:29 UTC: identified We are continuing to work on a fix for this issue. ### 2026-07-02 12:46 UTC: identified We are continuing to work on a fix for this issue. ### 2026-07-03 13:53 UTC: identified We are continuing to work on a fix for this issue. ### 2026-07-04 17:44 UTC: identified We are continuing to work on a fix for this issue. ### 2026-07-05 19:27 UTC: identified We are continuing to work on a fix for this issue. ### 2026-07-06 21:22 UTC: identified We are continuing to work on a fix for this issue. ### 2026-07-07 23:58 UTC: identified We are continuing to work on a fix for this issue. ### 2026-07-08 08:05 UTC: resolved This incident has been resolved. From the builder: does your app depend on Sinch? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=sinch) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Sinch. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-7280f20a0a), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.