# Degradation - EU3 Endpoint

- Provider: [Sinch](https://down.guide/providers/sinch)
- Confidence: Confirmed
- Impact: Degraded
- lasted 2h 34m
- started 2026-04-22 22:30 UTC
- SMPP - EU, ENUM EU, HTTP EU +1
- eu
- id: DWN-72c313fa34
- Official page: https://stspg.io/4tn20t5s17jf

## Updates from Sinch
### 2026-04-22 22:30 UTC: investigating
We are currently experiencing a performance degradation issues on our EU3 endpoint. 
To minimize impact, clients are advised to temporarily connect to the designated redundant EU1 endpoint for the duration of this issue.
Clients can connect to our EU1 SMSC with the below FQDNs. 
Alternative Endpoints: 
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com
Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact support@sinch.com.

### 2026-04-22 23:00 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-23 01:04 UTC: resolved
This incident has been resolved.
Incident Start Time: 22-04-2026 20:12 UTC
Incident End Time: 22-04-2026 22:30 UTC

From the builder: does your app depend on Sinch? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=sinch) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Sinch.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-72c313fa34), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.