# File attachment download errors for new uploaded files

- Provider: [Keeper](https://down.guide/providers/keeper)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 58m
- started 2025-03-13 19:17 UTC
- Keeper Web Vault (US)
- eu, us
- id: DWN-735af24cbd
- Official page: https://stspg.io/bmh193kymj6k

## Updates from Keeper
### 2025-03-13 19:17 UTC: identified
Some users are receiving errors when downloading file attachments. We are working on resolution.

### 2025-03-13 21:15 UTC: resolved
The issue has been resolved. Additional information is in the postmortem report.

### 2025-03-16 23:32 UTC: postmortem
Incident Summary
In the US, EU, and AU regions, users experienced vault errors when attempting to download a file attachment immediately after adding it to a record. This issue affected only newly uploaded attachments in these three data center regions. The Gov, JP, and CA regions were not impacted.
Root Cause
During our investigation, we identified a discrepancy in how file attachment triggers were implemented across different regions. A recent Terraform change inadvertently removed the triggers responsible for moving file attachments in the US, EU, and AU regions, preventing newly uploaded files from being immediately available for download.
Resolution
We corrected the issue by restoring the missing triggers and applying the necessary changes. Additionally, any affected files were successfully moved to their intended locations.
Impact & Mitigation
\* No data loss occurred.
\* All impacted files were successfully resolved by our corrections.
\* We corrected the issue to prevent similar discrepancies in future infrastructure changes.
We apologize for any inconvenience and appreciate your patience while we resolved this issue.

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