# Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app

- Provider: [Opsgenie](https://down.guide/providers/opsgenie)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 59m
- started 2022-11-11 21:02 UTC
- Mobile Application
- id: DWN-7376f650e0
- Official page: https://stspg.io/dj0wv5y08xw9

## Root cause
Opsgenie promised a root-cause report on 2022-11-11 21:02 UTC; none published yet.

## Updates from Opsgenie
### 2022-11-11 21:02 UTC: identified
We are investigating reports of intermittent errors for Confluence, Jira Software, and Opsgenie Cloud customers. We will provide more details once we identify the root cause.

### 2022-11-11 21:03 UTC: identified
We are investigating an issue where Android users of Jira, Confluence and Opsgenie app with the Compromised device check feature turned on is getting locked out of their app. 
Note that this is only affecting the Android mobile app for customers who have turned on the Compromised device check feature via admin.atlassian.com

### 2022-11-12 00:01 UTC: resolved
Between 2022-11-06 and 2022-11-11, 18:45 EST, we experienced an issue where Android users of Jira, Confluence, and Opsgenie apps with the Compromised device check feature turned on is getting locked out of their apps for Confluence, Jira Software, and Opsgenie. The issue has been resolved and the service is operating normally.
If a customer is locked out post-login and there is no retry option, we request that a user either clears the app data or reinstall the app.

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