# Significant delays in asset generation

- Provider: [Runway](https://down.guide/providers/runway)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 15m
- started 2025-12-05 02:35 UTC
- App, Backend, Public API
- id: DWN-73fb1b568b
- Official page: https://stspg.io/jskfb7kkc7gk

## Updates from Runway
### 2025-12-05 02:35 UTC: investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

### 2025-12-05 02:57 UTC: investigating
We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.

### 2025-12-05 03:12 UTC: investigating
We're continuing to investigate the issue. A significant number of generations are currently failing to process.

### 2025-12-05 03:27 UTC: monitoring
We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.

### 2025-12-05 03:45 UTC: monitoring
All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.

### 2025-12-05 03:51 UTC: resolved
The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.

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