# SafeBase AI Questionnaire Service (AIQA) Down

- Provider: [Drata](https://down.guide/providers/drata)
- Confidence: Confirmed
- Impact: Major outage
- lasted 9h 4m
- started 2025-12-11 13:36 UTC
- AIQA
- id: DWN-7473090d6e
- Official page: https://stspg.io/vvl6k81x8871

## Updates from Drata
### 2025-12-11 13:36 UTC: investigating
Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features.
We will update this incident as we receive more information.

### 2025-12-11 17:30 UTC: identified
Google has identified the issue and has released the following update:
We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST.
Our engineering team has identified a mitigation and are working to deploy the fix to production.
The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST.
We will provide more information by Thursday, 2025-12-11 10:30 PST.

### 2025-12-11 18:51 UTC: monitoring
Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable.

### 2025-12-11 22:41 UTC: resolved
This incident has been resolved.

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