# 2026-August-07 Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Operational
- lasted 58m
- started 2026-08-07 12:08 UTC
- us, us-west-1, us-west1
- id: DWN-74ee0c8c4f
- Official page: https://stspg.io/sq0702yxhnqg

## Updates from Sauce Labs
### 2026-08-07 12:08 UTC: investigating
We are currently seeing elevated error rates for virtual desktop tests in the US-West-1 datacenter. We are currently investigating.

### 2026-08-07 13:06 UTC: resolved
After taking remedial action, Virtual Desktop tests are starting successfully in the US-West-1 Data center. All services are fully operational. We are closely monitoring the situation

### 2026-08-14 16:43 UTC: postmortem
Dates:
Friday, August 7th 2026, 11:00 UTC - 13:04 UTC.
What happened:
Windows and Intel Mac jobs in us-west1 failed to start due to virtual machine \\(VM\\) allocation starvation.
Why it happened:
A service crash loop left VMs in an allocated but unclaimed state, while a cleanup bug prevented the system from releasing the orphaned capacity to boot new VMs.
How we fixed it:
Restored service stability and cleared stale allocations to resume VM provisioning and clear queued jobs.
What we are doing to prevent it from happening again:
Fixing allocator cleanup logic, strengthening deployment health checks, and improving capacity accounting for stale allocations.

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