# Service Degradation Affecting Email in Zoom Contact Center Services in North America

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Operational
- lasted 9m
- started 2026-09-04 17:46 UTC
- Zoom Contact Center, Email (Inbound/Outbound)
- us
- Zoom states the impact was 2026-09-04 15:15 to 16:10 UTC (55m)
- id: DWN-752759e26a
- Official page: https://stspg.io/56nv5j3rgzfn

## Updates from Zoom
### 2026-09-04 17:46 UTC: monitoring
On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center. 
This incident has been resolved and the affected services have been restored.

### 2026-09-04 17:55 UTC: resolved
This incident has been resolved.

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