# Web App – Labels not visible in shipments tab

- Provider: [Shippo](https://down.guide/providers/shippo)
- Confidence: Confirmed
- Impact: Degraded
- lasted 7h 2m
- started 2026-09-17 20:53 UTC
- Shippo Web Dashboard
- id: DWN-75ed509f8b
- Official page: https://stspg.io/m97ncr8mj49t

## Updates from Shippo
### 2026-09-17 20:53 UTC: investigating
We’re seeing an issue where some users may be unable to see their labels in the Shipments tab of the Web App. Our team is actively investigating and working toward a resolution. We’ll provide another update as soon as we have more information.

### 2026-09-18 03:55 UTC: resolved
This incident has been resolved.

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