# Login results in 429 error

- Provider: [Optimizely](https://down.guide/providers/optimizely)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 3h 15m
- started 2026-07-23 15:26 UTC
- Optimizely Identity
- id: DWN-769b5844c6
- Official page: https://stspg.io/g9fbzn9rhk2s

## Root cause
> We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta).

[Postmortem](https://stspg.io/g9fbzn9rhk2s)

## Updates from Optimizely
### 2026-07-23 15:26 UTC: investigating
We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.

### 2026-07-23 17:51 UTC: identified
We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.

### 2026-07-23 18:41 UTC: resolved
The disruption with our identify provider has been resolved. Thank you for your patience with this issue.

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