# Connections Issues

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 8m
- started 2026-02-26 12:21 UTC
- Web App, Email Processing, Mailbox counts, folders, reports, search results
- id: DWN-76eb3d3273
- Official page: https://stspg.io/1gdrr393fmbq

## Updates from Help Scout
### 2026-02-26 12:21 UTC: investigating
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.

### 2026-02-26 12:29 UTC: resolved
Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

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