# Customers are unable to reach Canada customer service number

- Provider: [Affirm](https://down.guide/providers/affirm)
- Confidence: Confirmed
- Impact: Major outage
- lasted 1h 10m
- started 2024-08-06 15:54 UTC
- ca
- id: DWN-7705bdfb9b
- Official page: https://stspg.io/n4jxrmy71f7r

## Updates from Affirm
### 2024-08-06 15:54 UTC: investigating
We are currently investigating the issue.

### 2024-08-06 16:02 UTC: identified
We have identified the cause and are continuing to work on a fix for the customer service call center disruption.

### 2024-08-06 17:04 UTC: resolved
All services are now functioning as expected.

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