# 2026-September-23 Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2026-09-23 12:45 UTC
- us, us-west-1
- Sauce Labs states the impact was 2026-09-23 12:05 to 12:35 UTC (30m)
- id: DWN-77bc3c4067
- Official page: https://stspg.io/2z2vwq0rbc52

## Updates from Sauce Labs
### 2026-09-23 12:45 UTC: resolved
Between 12:05 UTC and 12:35 UTC, we experienced a high error rate and longer session start times for Desktop and Virtual Device tests in the US-West-1 data center. The issue has been resolved. All services are fully operational.

### 2026-10-21 17:00 UTC: postmortem
Dates:
Wednesday, September 23rd 2026, 12:05 UTC - 12:35 UTC.
What happened:
Virtual Device Cloud testing availability gradually decreased in the US-West-1 data center.
Why it happened:
A product defect was introduced causing Virtual Device Cloud testing sessions to fail to start.
How we fixed it:
Rollback to a stable version.
What we are doing to prevent it from happening again:
Strengthen pre-deployment validation and reassess configuration rollout strategies.

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