# 2026-April-23 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-04-24 16:33 UTC
- eu, us
- id: DWN-782bae5148
- Official page: https://stspg.io/qzrzvgdd9srp

## Updates from Sauce Labs
### 2026-04-24 16:33 UTC: resolved
Between April 23rd 22:44 and April 24th 15:25 UTC, there was a technical issue that affected video recordings for tests running on macOS 15 and iOS within our EU and US-West Data Center. We identified the issue and deployed a fix. All systems are now fully operational.

### 2026-05-13 15:05 UTC: postmortem
Dates:
Thursday, April 23rd 2026, 22:43 UTC - Friday, April 24th 2026, 15:29 UTC
What happened:
Video assets were missing for virtual iOS simulator tests on ARM and macOS ARM desktop tests in the US-West and EU data centers.
Why it happened:
A product defect was introduced resulting in a screen capture failure.
How we fixed it:
We performed a rollback to a stable version.
What we are doing to prevent it from happening again:
We are improving monitoring & alerting to enhance our post deployment validation.

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