# Call and API failures due to Stripe outage

- Provider: [Retell AI](https://down.guide/providers/retell)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 31m
- started 2025-12-16 15:10 UTC
- API, Web Call, Phone Call
- Retell AI states the impact was 2025-12-16 15:10 to 15:40 UTC (30m)
- id: DWN-78cc7f9c61
- Official page: https://stspg.io/cczs6g7ty625

## Updates from Retell AI
### 2025-12-16 15:10 UTC: monitoring
For around 30 minutes, calls and API requests failed due to an issue with Stripe.
The outage occurred between 7:10 and 7:40 PST.
This has been identified as an outage from our payment provider (Stripe).
We are continuing to monitor the situation.

### 2025-12-16 15:40 UTC: resolved
This incident has been resolved.

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