# LiveKit dashboard failing to load

- Provider: [LiveKit Cloud](https://down.guide/providers/livekit)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 3h 41m
- started 2026-09-02 08:15 UTC
- Cloud Dashboard (cloud.livekit.io)
- us
- LiveKit Cloud states the impact was 2026-09-02 06:07 to 07:52 UTC (1h 45m)
- id: DWN-7953c4d8f7
- Official page: https://stspg.io/bfg9z3fmd42n

## Updates from LiveKit Cloud
### 2026-09-02 08:15 UTC: investigating
We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 07:00 UTC. Other services remain unaffected and the impact is limited to the dashboard.

### 2026-09-02 09:01 UTC: identified
We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.

### 2026-09-02 10:55 UTC: monitoring
A fix has been deployed as of 10:55 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.

### 2026-09-02 11:57 UTC: resolved
This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.

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