# Users in APAC region may face increased error in ChatGPT, Work, image generation, file upload, Voice, and Codex Cloud

- Provider: [OpenAI](https://down.guide/providers/openai)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 46m
- started 2026-09-04 07:00 UTC
- File uploads, Voice mode, Conversations +2
- apac
- id: DWN-7972e04d5e
- Official page: https://status.openai.com/incidents/01M1NKFZH5EEYEREC54HNAHY35

## Updates from OpenAI
### 2026-09-04 07:00 UTC: investigating
We are investigating the issue for the listed services.

### 2026-09-04 09:47 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-09-04 10:46 UTC: resolved
All impacted services have now fully recovered.

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