# Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Operational
- lasted 18m
- started 2026-09-03 13:42 UTC
- Zoom Phone, Zoom Contact Center
- us
- Zoom states the impact was 2026-09-03 12:02 to 12:17 UTC (15m)
- id: DWN-7afe5c3801
- Official page: https://stspg.io/yhcywgp2hss5

## Updates from Zoom
### 2026-09-03 13:42 UTC: monitoring
On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-09-03 14:00 UTC: resolved
This incident has been resolved and the affected services have been restored.

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