# Intermittent errors while accessing public Statuspages

- Provider: [Atlassian Statuspage](https://down.guide/providers/statuspage)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 25m
- started 2023-10-28 07:36 UTC
- HTTP Pages, HTTPS Pages, Public API
- id: DWN-7b1dc2b506
- Official page: http://mstspg.co/dy4804972ztd

## Root cause
> The event occurred due to a database performance issue during a scheduled database maintenance (https://metastatuspage.com/incidents/s21b66328h9j).

[Postmortem](http://mstspg.co/dy4804972ztd)

## Updates from Atlassian Statuspage
### 2023-10-28 07:36 UTC: investigating
We are currently seeing intermittent errors in viewing public Statuspages. We are investigating this problem and will provide updates shortly

### 2023-10-28 07:55 UTC: monitoring
Update: We have fixed the issue and are monitoring actively

### 2023-10-28 08:01 UTC: resolved
Issue is now resolved and everything is back to normal working state.

### 2023-11-06 09:25 UTC: postmortem
SUMMARY
From 06:00 UTC to 07:45 UTC on October 28, 2023, Atlassian customers using Statuspage had intermittent issues with all Statuspage functionality. The event occurred due to a database performance issue during a scheduled database maintenance (https://metastatuspage.com/incidents/s21b66328h9j). This impacted customers in all regions. The incident was detected within one minute by monitoring the upgrade process and mitigated by rolling back to a known good snapshot which put Statuspage systems into a known good state. The total time to resolution was about one hour and 45 minutes.
IMPACT
The overall impact was between 06:00 UTC and 07:45 UTC October 28, 2023. This incident affected Statuspage customers from all regions and caused intermittent backend errors on all Statuspage activity including viewing pages, adding subscribers, and creating/updating events. We performed a rollback operation during recovery to return to a known good state.
ROOT CAUSE
The issue was caused by database performance issues after a routine database maintenance and upgrade. As a result, our backends returned intermittent errors to several user requests.
REMEDIAL ACTIONS PLAN & NEXT STEPS
We take the utmost care to provide a highly reliable service. We will pursue several preventive measures to ensure that this situation does not occur in the future, including:
\* Fixing the cause of the performance issues before future upgrades; and
\* Improving our testing process for database upgrades to catch potential performance issues.
We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability.
Thanks,
Atlassian Customer Support

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