# Latency issues

- Provider: [Buildkite](https://down.guide/providers/buildkite)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 7h 33m
- started 2026-03-03 21:51 UTC
- Agent API, Job Queue
- id: DWN-7c5f05dcff
- Official page: https://stspg.io/0j2f49wxwr3v

## Updates from Buildkite
### 2026-03-03 21:51 UTC: investigating
We're seeing elevated job dispatch latency and Agent API latency across multiple shards. We're investigating.

### 2026-03-03 22:41 UTC: investigating
We're still experiencing latency issues for agent api and job dispatch. We continue to investigate and identify the root cause.

### 2026-03-03 23:21 UTC: investigating
We continue to experience high latency on some services. We're continuing to identify root causes.

### 2026-03-04 00:11 UTC: monitoring
We've made some changes to address the issue and are seeing signs of recovery. We continue to monitor the situation.

### 2026-03-04 01:06 UTC: monitoring
We've seen a small number of unrelated issues, each affecting a subset of customers. Most impact is resolved, but we are continuing to monitor impact for a small number of remaining customers. We are in touch with those customers directly.

### 2026-03-04 03:29 UTC: monitoring
We continue to observe high latency on isolated infrastructure serving Agent API endpoints for a subset of customers. We are provisioning additional capacity to address this latency, and have informed impacted customers.

### 2026-03-04 05:24 UTC: resolved
We have completed the provisioning of additional capacity mentioned in our last update, and error rates and response times have returned to normal.
This incident is now resolved.

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