# Babel Transcription Issue

- Provider: [Bland AI](https://down.guide/providers/bland)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2025-07-25 18:34 UTC
- id: DWN-7c68fb0d06
- Official page: https://stspg.io/mvhft198jjv4

## Root cause
> There was an intermittent transcription issue when using Babel due to scaling with our GPU provider, causing audio to not be picked up from the user, that started at 9:30am PST.

Category: Capacity. [Postmortem](https://stspg.io/mvhft198jjv4)

## Updates from Bland AI
### 2025-07-25 16:30 UTC: resolved
There was an intermittent transcription issue when using Babel due to scaling with our GPU provider, causing audio to not be picked up from the user, that started at 9:30am PST. This has been fully resolved as of 11:30am PST.

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