# Degraded spans queries

- Provider: [ServiceNow Cloud Observability](https://down.guide/providers/lightstep)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 10h 3m
- started 2024-06-06 09:59 UTC
- US - Trace Assembly, US - Dashboards, US - Streams Alerting +2
- us
- id: DWN-7c8caa10c9
- Official page: https://stspg.io/hp6vn78s7x64

## Updates from ServiceNow Cloud Observability
### 2024-06-06 09:59 UTC: investigating
We are currently investigating the issue.

### 2024-06-06 10:42 UTC: monitoring
A fix has been implemented and we're monitoring the results.

### 2024-06-06 20:02 UTC: resolved
The incident has been resolved.

From the builder: does your app depend on ServiceNow Cloud Observability? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=lightstep) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention ServiceNow Cloud Observability.

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