# Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Operational
- lasted 1h 45m
- started 2026-10-01 16:08 UTC
- Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent +9
- Zoom states the impact was 2026-10-01 15:33 to 15:37 UTC (4m)
- id: DWN-7cd0b418d7
- Official page: https://stspg.io/qscfnkz1qqfm

## Updates from Zoom
### 2026-10-01 16:08 UTC: monitoring
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events.
This incident has been resolved and the affected services have been restored.

### 2026-10-01 16:49 UTC: monitoring
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events.
This incident has been resolved and the affected services have been restored.

### 2026-10-01 17:53 UTC: resolved
This incident has been resolved.

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