Phrase: Degraded Performance of CAT Web Editor Component

What to do

Check whether you use Phrase CAT web editor in apac. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 2h 16m it lasted.
Anything that failed between 2025-04-23 04:47 UTC and 2025-04-23 07:03 UTC may need a replay.
Subscribe to Phrase's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=phrase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingApr 23, 2025, 4:47 AM UTC
Users based in Asia reported issues with CAT web editor. Our engineering team is investigating the issue.
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investigatingApr 23, 2025, 5:31 AM UTC
We are continuing to investigate the issue.
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identifiedApr 23, 2025, 5:56 AM UTC
The team found an issue in the index configuration of the database, and is actively trying to fix it as soon as possible.
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monitoringApr 23, 2025, 6:13 AM UTC
The team deployed a fix that reduced the database load, and all clusters are running smoothly since then. We are continuing to monitor the situation.
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resolvedApr 23, 2025, 7:03 AM UTC
The incident has been resolved.
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Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Phrase still down?

No, this incident was resolved 2025-04-23 07:03 UTC. For Phrase's live state, see https://down.guide/providers/phrase.

How long did it last?

2h 16m, from 2025-04-23 04:47 UTC to 2025-04-23 07:03 UTC, by the times Phrase posted.

What was affected?

Phrase named CAT web editor in apac.

What caused it?

Phrase hasn't published a root cause. If it does, it shows here.

Where does this come from?

Phrase's official status page, https://status.phrase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.