# Primary database outage

- Provider: [Loops](https://down.guide/providers/loops)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 39m
- started 2024-09-16 14:16 UTC
- Loops, API, Campaigns +3
- id: DWN-7ec52ca833
- Official page: https://stspg.io/jb1msfpccyny

## Updates from Loops
### 2024-09-16 14:16 UTC: investigating
We are currently investigating this issue.

### 2024-09-16 14:32 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-09-16 14:37 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-09-16 14:54 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-09-16 14:54 UTC: resolved
This incident has been resolved.

### 2024-09-16 14:55 UTC: postmortem
A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied.
Campaigns scheduled to send during the outage are now sent.
Loop emails scheduled to send during the outage are now sent.
Transactional emails or API calls made during the outage window need to be retried.

From the builder: does your app depend on Loops? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=loops) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Loops.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-7ec52ca833), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.