# Vimeo.com is not accessible for logged out users

- Provider: [Vimeo](https://down.guide/providers/vimeo)
- Confidence: Confirmed
- Impact: Major outage
- lasted 3h 27m
- started 2025-07-31 05:16 UTC
- Website
- us
- Vimeo states the impact was 2025-07-31 04:30 to 06:00 UTC (1h 30m)
- id: DWN-7f533f4d96
- Official page: https://stspg.io/v488kmjq9dq6

## Updates from Vimeo
### 2025-07-31 05:16 UTC: investigating
We have identified the issue and working on a fix.

### 2025-07-31 06:07 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-07-31 07:23 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-07-31 08:43 UTC: resolved
This incident has been resolved.

### 2025-08-08 20:34 UTC: postmortem
What happened
On July 31, between approximately 12:30 AM and 2:00 AM EDT, some logged-out Vimeo users encountered an issue when visiting the Vimeo home page. Instead of the expected content, impacted users received a blank screen with a brief error message. 
What caused it
Corrupted memory on the server side caused some isolated web server processes to fail. As a result, requests for the logged-out Vimeo home page that relied on these processes resulted in the error message. 
How we responded
We became aware of the outage within 30 minutes of the initial event and immediately began investigating. Once we confirmed the issue, we applied a manual fix to restore normal functionality. 
What we’re doing to prevent a recurrence
We’re improving our internal reporting to alert us to similar conditions sooner. We’re also making sure that future errors of this type generate our standard HTTP 500 error page instead of a blank screen with a technical readout.

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