# Elevated API errors and voice call setup failures (US)

- Provider: [Bird](https://down.guide/providers/messagebird)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 22m
- started 2026-09-17 16:22 UTC
- Bird Platform
- eu, us
- id: DWN-80e39846f4
- Official page: https://stspg.io/wk2bqwm0c1xl

## Updates from Bird
### 2026-09-17 16:22 UTC: investigating
We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.

### 2026-09-17 16:46 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-17 16:46 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-09-17 17:44 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Bird? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=messagebird) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Bird.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-80e39846f4), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.