# Canvas not loading

- Provider: [Honeycomb](https://down.guide/providers/honeycomb)
- Confidence: Confirmed
- Impact: Degraded
- lasted 38m
- started 2026-08-21 15:21 UTC
- ui.honeycomb.io - US1 App Interface, ui.eu1.honeycomb.io - EU1 App Interface
- eu, us
- id: DWN-80eb656ed6
- Official page: https://stspg.io/8395mp4pdgq3

## Updates from Honeycomb
### 2026-08-21 15:21 UTC: identified
Canvas is not loading for customers in the US and EU regions and we have identified what we believe to be the cause and are rolling out a fix.

### 2026-08-21 15:25 UTC: monitoring
We have deployed the fix and are seeing recovery of normal Canvas functionality.

### 2026-08-21 15:59 UTC: resolved
This incident has been resolved.

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