# Login Errors - US Production

- Provider: [Keeper](https://down.guide/providers/keeper)
- Confidence: Confirmed
- Impact: Major outage
- lasted 4m
- started 2023-07-25 20:53 UTC
- Keeper Web Vault (US), Keeper Admin Console (US)
- us
- id: DWN-859e6aea48
- Official page: https://stspg.io/1p59h9xbwv4b

## Root cause
> For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update.

[Postmortem](https://stspg.io/1p59h9xbwv4b)

## Updates from Keeper
### 2023-07-25 20:53 UTC: investigating
We are aware of login issues in the US data center. We are working towards resolution.

### 2023-07-25 20:57 UTC: resolved
Login issues have been resolved.

### 2023-07-25 21:04 UTC: postmortem
For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.

From the builder: does your app depend on Keeper? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=keeper) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Keeper.

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