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Octopus Deploy

Docker Hub authentication issues

Partial outage Lasted 3h 12m · started · Octopus Deploy's page

Level
confirmed
Worst impact
Partial outage
Components
Octopus.com, Octopus Cloud
Down Index
37of 100

What to do

  • Check whether you use Octopus Deploy Octopus.com, Octopus Cloud. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 12m it lasted.

    Anything that failed between 2025-09-25 01:06 UTC and 2025-09-25 04:18 UTC may need a replay.
  • Subscribe to Octopus Deploy's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=octopus works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Octopus Deploy 4

  1. identified

    Docker Hub is experiencing an active incident: https://www.dockerstatus.com/pages/incident/533c6539221ae15e3f000031/68d47a2f93c09e05486d93a9 Octopus customers may experience issues pulling images from Docker Hub, including: 1. Octopus Server self-host images 2. Deployment process container images including execution containers and reference packages hosted by Docker Workarounds are available, please contact support@octopus.com.

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  2. monitoring

    Docker has implemented a fix and we are monitoring.

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  3. resolved

    The Docker Hub incident is resolved and we have not observed any ongoing issues.

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  4. postmortem

    Incident Summary Docker Hub experienced authentication issues that prevented access to container images, resulting in deployment failures for projects relying on those images. What We're Doing Following this incident, we've identified several improvements to enhance service resilience and customer communication: Visibility & Monitoring * Communicate third-party service outages more clearly on our status page * Explore in-app messaging to alert customers during service disruptions Resilience & Good Practices * Review image retrieval reliability and address identified risks * Share good practices with customers to help reduce impacts when Docker Hub is unavailable

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-86e5a3c7ee

Is Octopus Deploy still down?

No, this incident was resolved 2025-09-25 04:18 UTC. For Octopus Deploy's live state, see https://down.guide/providers/octopus.

How long did it last?

3h 12m, from 2025-09-25 01:06 UTC to 2025-09-25 04:18 UTC, by the times Octopus Deploy posted.

What was affected?

Octopus Deploy named Octopus.com, Octopus Cloud.

What caused it?

Octopus Deploy hasn't published a root cause. If it does, it shows here.

Where does this come from?

Octopus Deploy's official status page, https://status.octopus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.