# Sinch Engage - WhatsApp Campaigns - Degradation

- Provider: [Sinch](https://down.guide/providers/sinch)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 36m
- started 2026-08-26 14:50 UTC
- Web Portal
- id: DWN-8726108a1f
- Official page: https://stspg.io/y5tmc5gn3xbd

## Updates from Sinch
### 2026-08-26 14:50 UTC: investigating
We are observing an intermittent issue affecting WhatsApp Campaigns. 
Incident Start Time: 2026-08-26 12:10 UTC
Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent.
Our teams are actively working to resolve the issue and will provide further updates as they become available.

### 2026-08-26 16:06 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-26 16:26 UTC: resolved
This incident has been resolved. 
Incident Start Time: 2026-08-26 12:10 UTC
Incident End Time: 2026-08-26 15:30 UTC

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