# Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia

- Provider: [Twilio](https://down.guide/providers/twilio)
- Confidence: Confirmed
- Impact: Degraded
- lasted 22h 34m
- started 2026-11-05 23:33 UTC
- Voice, Latin America
- id: DWN-87bdf21e58
- Official page: https://stspg.io/dkky20b1v4xp

## Summary
Twilio says voice calls between a subset of its Phone Numbers and network subscribers in Colombia had silent and one-way audio. The incident is now resolved, and voice calls on multiple networks in Colombia are operating normally.

_Written by anthropic/claude-haiku-5.5 from Twilio's own updates._

## Updates from Twilio
### 2026-11-05 23:33 UTC: investigating
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-06 00:08 UTC: identified
Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-06 01:09 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-06 03:14 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-06 07:14 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-11-06 15:19 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

### 2026-11-06 20:05 UTC: monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-06 22:07 UTC: resolved
The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia are operating normally.

From the builder: does your app depend on Twilio? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=twilio) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Twilio.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-87bdf21e58), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.