# Outbound Email and Draft Creation Issues

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Operational
- lasted 13m
- started 2026-03-25 17:47 UTC
- Email Processing
- id: DWN-880060d327
- Official page: https://stspg.io/d49b41l3nhn1

## Updates from Help Scout
### 2026-03-25 17:47 UTC: investigating
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.

### 2026-03-25 18:00 UTC: resolved
Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.

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